Effective Date: March 18, 2025
At Cozy Pocket, we strive to deliver your plush toys as quickly and efficiently as possible. Please read our shipping policy carefully before placing your order.
1. Order Processing
- All orders are processed within 2 working days from the date of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping & Delivery
- We ship orders using the best available courier partners to ensure safe and timely delivery.
- Delivery times may vary depending on the location and courier service. Estimated shipping times will be provided at checkout.
- Orders are shipped and delivered in 7 working days.
3. No Cancellations After Shipment
- Orders cannot be canceled once they have been shipped.
- We do not take responsibility for delays caused by courier partners, weather conditions, or unforeseen circumstances.
4. Shipping Responsibility
- While we ensure secure packaging and reliable courier services, Cozy Pocket is not responsible for any lost, delayed, or damaged shipments once they are handed over to the courier partner.
- If you experience any issues with delivery, we recommend reaching out to the courier service directly with your tracking details.
5. Need Help?
For any shipping-related inquiries, feel free to contact us:
Email: [email protected]
Thank you for choosing Cozy Pocket! We appreciate your trust in us.